FAQs

Got a burning question? Let's embark on a magical journey through our FAQs to see if your answer awaits! Bibbidi-bobbidi-boo, let's find that info just for you!

  

I've ordered some ears, when will they arrive?

Our turnaround is up to 2-3 weeks to be made and sent out.

 

What does turnaround mean?

This is the amount of time it takes to create your custom-made ears before they are sent out to you.

We want to make sure your ears are perfect, and this may take some time to create. Please note that turnaround time does not include shipping time, but we promise it's worth the wait!

So why the wait, you may ask? Lola has a long list of fabulous customers just like you, and she works her magic on each and every pair of ears by hand. We promise you'll receive your ears as soon as possible, and they'll be worth the wait!

I need some ears to be shipped out earlier than the processing time stated. What should I do?

If you're looking to get your order processed as soon as possible, we've got you covered! Grab your Fast Pass here and we'll prioritize your order. We try to send out Fast Pass orders in up to a week.

Just remember, all of our ears are handmade just for you, so please allow time for us to create them. If you need them by a certain date, be sure to add a note during checkout and we'll do our best to accommodate you.

For our international friends, please keep in mind that shipping can take up to 5-9 working days once your order has been marked as dispatched. Unfortunately, we cannot offer a faster shipping service at this time.

 

What age do your ears fit?

Our ears are one size fits all, meaning they're perfect for both adults and children! However, we would not recommend them for our littlest princesses.

Our headbands are super comfy, so you can wear them all day long without any aches or pains. You'll feel like you're walking on clouds at the happiest place on earth!

 

What is the best way to get in touch with you?

If you have any questions, feel free to send us a message at contact@lubyandlola.co.uk or over on our Etsy store. We're always excited to hear from you, and we'll do our best to get back to you within 1 working day.

We've tried to cover as much information as possible in our FAQs and individual product descriptions, but if you still have a question, don't hesitate to reach out. And while we love chatting with you on Instagram, for the quickest response, we recommend sending us an email or Etsy message.

We appreciate your patience as we work to respond to all of your magical messages!

 

I'm still waiting on my order arriving. What should I do?

Oh boy, have you checked the estimated delivery date and allowed for the current turnaround time plus shipping? What does your tracking say? If you haven't received your order after the estimated delivery date, don't worry! Sometimes there might be a little delay at the Post Office, but we'll make sure to keep an eye out for it.

But, keep in mind, once your order is dropped off at the Post Office, we have the same information as you and no further control or knowledge of its location. Once it arrives in your country, it's then passed over to your local delivery service.

Occasionally, customs checks, slow local delivery services, or busy times of the year like Halloween or Christmas may cause a delay. Don't worry though, we'll do our best to make sure your magical package finds its way to you!