Our Luby&Lola ETSY shop will be opening to accept new orders this Friday 5th January at 8.30PM GMT
Yes girlies the shop is soon to be back open! And we're hoping to be able to keep it open for a little longer than just accepting limited orders. But please note that if we get too many orders coming through we will have to close the shop to avoid being swamped.
Customer slots are on a first come, first serve basis, so it is best to place your order as soon as possible to avoid disappointment.
We are not around to answer messages during the shop opening. If you have a question please get in touch via the shop beforehand, or you can always ask questions later. Someone will be around to answer messages on Monday/Tuesday. We do not accept DMs via Instagram.
Turnaround for orders is up to 2-4 weeks. If you need your order for a certain date before the stated dispatch date given you can add the Rush Fee to your order. This makes your order a priority and one of the first to be processed. Please add a note about the date needed so we can make sure it arrives with you in time and we can advise if you would need to pay the Rush Fee for a priority delivery.
You can view all available ears and products here on our catalogue so you know what it is you'd like to order, how much they are and helpful information about each individual pair. You can also view new ears via our Instagram @lubyandlola.
Don't have an Etsy account? Don't worry! You can sign in as a guest and use PayPal or credit/debit card.
Custom orders - if you would like to place a custom order you can purchase a Custom Order listing. This claims your slot and we can discuss your needs. Please ensure you have a firm idea of what you want in mind. If you do not have any ideas we will not be able to make up a custom order for you. Custom orders will be made in the Luby&Lola style and we will not copy other ear makers designs. If we do not feel that we can create your idea in our own style we will have to refuse your custom order.
Custom Pumps - We will have a very small number of slots available to design your own Disney pumps. Simply purchase the Custom Pump listing and we can discuss what character and detail you would like once your order has been placed.
If you do happen to miss out and find the shop is closed - don't worry! We do have a small collection of ears available to buy from the Tutu Factory. You can purchase via their shop or their own Etsy shop. Please note that their turnaround can be up to 4 weeks but they do also have a Rush Fee option.